Shipping & Returns
We ship all orders ASAP and no later than 48 hours after you have made your purchase. Orders placed on Friday (after 3pm) through Sunday will generally ship out on Monday.
We ship all items via USPS and the amount of time it will take to reach you will depend on the Shipping Service you select when you check out. Shipping is free on orders over $75 - for those orders, we typically ship USPS Priority (2-3 days) though USPS Priority is not guaranteed.
We want all Mamas to LOVE their Mama's MilkBox purchases, so here's the good news: merchandise that is eligible for return may be returned within 14 days from your ORDER DATE for a full refund back to the original form of payment, less any shipping & handling fees you might have paid.*
*Please note Shipping is always free on orders of $75 or more. As such, if you return any item(s) that would make your order less than $75, we will deduct a shipping & handling fee of $5.99 from your total refund due.
If you purchase items that are listed as FINAL SALE, they are not eligible for return or exchange. If you mail back FINAL SALE items in an attempt to return them, they will be forwarded to the Genesis House of Pittsburgh and Genesis House will mail you a tax donation receipt. For our shoppers' convenience, we try to differentiate all final sale items with a price tag ending in $00.94 cents.
Where to Return:
To return any items, simply reuse the packaging that you received or use your own packaging. Please be sure to include any invoices or an email confirmation that you may have received so we can apply the credit to the correct account.
Send your returns (you will have to pay for shipping) to:
PO Box 12782
Pittsburgh, PA 15241
Please note all items must be returned in NEW CONDITION - unwashed, unaltered with the original tag attached, free of any make-up or deodorant stains, pet hair, perfume/detergent scent and smoke. Any items returned that are not in NEW CONDITION will be refused and returned to you and are subject to a shipping charge.
Returns are processed within one week of receipt. We strongly recommend that you send any returns with tracking information.
Items NOT eligible for return
Please note Gift Cards are not eligible for return and any promotional or giveaway items that you may have received are also not eligible for return. Shipping fees that you might have paid are not eligible for return. FINAL SALE items are not eligible for return. Items that are beyond 14 days of their purchase date are not eligible for return.
Items received as a gift that you would like to return:
If you received an item from Mama's MilkBox that you would like to return and you did not purchase the item (it was a "gift"), you may return the item for store credit (item must be eligible for return to qualify for return). Because we understand the time delay when it comes to gifting, you may return a Gift within 30 days ("Gift Return Window") of the ORDER DATE. If the gift is returned within 14 days from the order date, you will receive a Gift Certificate equal to the amount that the item was purchased for (less any shipping and handling fees that might have been paid). If you are returning a gift after 14 days but before the end of the 30 day Gift Return Window, you will receive a Gift Certificate in an amount equal to the current selling price of the item.
We want you to feel satisfied with all your Mama's MilkBox purchases so if you have any issues, please don't hesitate to reach out to us: firstname.lastname@example.org